General
Following receipt and payment of your order you will be notified of the delivery date. We will use all reasonable efforts to try and keep to the agreed delivery date. However, in very extreme circumstances these may be subject to strikes, lockouts, shortages of labour or materials, breakdowns of machinery or other factors beyond our reasonable control, we reserve the right for a reasonable extension of time for delivery in such cases. Notification of change of delivery date will be made.
PLEASE NOTE: PRIOR TO DELIVERY
Incite Interiors Ltd are only responsible for the goods up to your front door but will place the furniture in situ in your home, subject to clear and safe access.
Incite Interiors Ltd will take it for granted that your order of furniture will be delivered to a normal two storey dwelling.
Please be fully aware that Incite Interiors will not be able to place your furniture in situ if your home is in a "multi- storey" building without appropriate lift facilities.
Prior to ordering furniture to be placed in a “Loft Space” It is your responsibility - (the customer), that you ensure that access to passageways and staircases ongoing to the attic room are made safe and also check that any access route is large enough for the furniture to pass through.
Wooden furniture is extremely heavy and our deliverymen will always exercise care and skill during delivery. It is important that you are aware that is the responsibility of the customer/homeowner or whoever takes delivery of the furniture to care for and supervise all children and pets at all times.
Delivery Times
Delivery is arranged to the convenience of the company in agreement with the customer. While if it is not possible to give specific times, a mobile phone number for contact with the deliverers/erectors on the delivery day will be available. It is the customer’s responsibility to ensure that arrangements for the receipt of the furniture are made. In the event of the customer failing to keep arrangements which makes delivery impossible, we reserve the right to charge a call out fee of 12.5% of the total retail price of the furniture (s) or forfeit of the deposit (whichever is the greater) At least 48 hours notice for postponement is required or the call out fee will apply.
Upon delivery, if any furniture parts are lost or damaged, we will either repair damaged parts at our discretion or replace damaged parts free of charge. This is providing notification of such shortage or damage is made upon delivery, or in writing within 7 days of delivery. Your statutory rights are unaffected.
Important Notice
The placing in situ of your furniture piece or the erection of any fixed units, can only take place if all areas to the placement area are clear and accessible. In the event of a situ/room not being accessible, our deliverers/erectors will place the furniture piece(s) in a safe place in your property or, if agreed by us, we will arrange the storage and redelivery